Shipping and Return
We use different couriers for different countries such as FedEx for United States of America, Canada, Mexico and rest of North America.
For majority of European & African countries we use DHL.
The delivery time will be between 9am – 5pm, for international deliveries.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Manning Company cannot be held accountable for delays in customs clearance.
Faulty or incorrectly supplied goods may be returned for alterations or exchange. Please let us know your intention of alterations/exchanges within seven days of receiving your order Please return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order.
Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we will not be able to exchange. You can take the goods out of the packaging to try them on, but don’t throw it away and please return it with your goods.
None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied.
All returns should be sent to: Manning Company Shop 22B, G/F., Hankow Centre, 5-15 Hankow Road, Tsim Sha Tsui Kowloon, Hong Kong. You are also welcome to return items to our shop in person, where we can help you personally. If you would like to discuss the return of any item or have any further questions about our returns policy, please contact the relevant Customer Service Team.
Customer Service Team
Attention Sukhy Kaur
Telephone: +852 2111 1955
Monday-Saturday 9am-8:30pm (Hong Kong time)
Sunday & Public Holidays 10am-6pm (Hong Kong time)